INVESTMENT IN***** – ARTICLE BY PREZESA OF THE HCG

In the latest issue of the “World of Hotels,” Mirosław Włosik draws attention to the somewhat neglected field of quality management. While running a hospitality business, investors often forget that maintaining a high level of customer service, which they often classify as a secondary issue, in fact, is a very important element in the success of every property in the hotel market. The President of the Hotel Consulting Group has been asked what should be ensured to attract a client and make them come back.

We highly recommend for you to read this very interesting article, which can be found here on page 22 (PDF here)