Description of the implementation
The project “Golden Standard in Customer Service – implementation of innovation and diffusion of best practices in the hospitality and catering industry” is to audit, advise and certify as a high standard of customer service.
The aim of the project is to introduce a high quality standard of customer service and the promotion of the facilities awarded for the use of a new pro-innovation services for small and medium-sized enterprises SMEs, which is the Needs in Customer Service Audit (NCSA). During the project, that is, from January 2011 to December 2012, 250 NCSA services was conducted for companies in the SME sector, operating in the Republic of Poland falling under at least one of the following profiles of activity:
– locals offering hotel services,
– catering service.
Hotel Consulting Group was invited to participate in this important project for the Polish hospitality sector, which meant that the President of the Board Mirosław Włosik joined it as an expert in conducting quality audits of hotel facilities throughout the country.
The project was co-financed by the Polish Agency for Enterprise Development from the Operational Programme: Innovative Economy, Measure 5.2 “Supporting business environment institutions providing pro-innovative services and their networks of supra-regional importance.” After completion of the project, Needs in Customer Service Audit (NCSA) has become a commercial service i.e. provided for a fee charged to businesses.