— Hotel Brojan** in Jaworzno

2010
2009

2010

Quality above all

28.01.2010

During last three weeks we tested the newly and previously recruited employees in order to check their competence and knowledge gained while working for HCG. We were not afraid to use the old mystery client assessment method and make the employe...

New visual identification

19.01.2010

After many negotiations with the Owner we decided that along with significant changes in the design and offer of the Hotel, the brand visual identification should be modified. Bringing new quality and determining new goals should be followed by ...

Results of renovation works on all floors

05.01.2010

We will no longer act as investment supervisors as we have already fulfilled this task at BROJAN. However, our cooperation with the Owner will continue and we will put further efforts into improving the hotel’s position on the market. The impres...

2009

Front desk computerization and registration of the hotel on

08.12.2009

Further weak points of the hotel had been disclosed in the process of implementing new procedures and standards. It turned out that the hotel is not equipped with any software for the needs of reservation systems, orders, revenues and expenses. ...

Hotel rooms and corridors – 2nd Phase

04.10.2009

The second phase of repair works in the rooms and corridors have just begun. We are fully satisfied with the results obtained on the 1st floor and there is no doubt that the effects of the current works will meet equally high standards....

Hotel rooms – 1st phase of the overhaul

30.09.2009

As far as hotel rooms are concerned, our interior design concept has already been approved by the Hotel’s Owner. The Owner was satisfied with our choice of finishing materials. All rooms will represent a homogenous style. We may now begin modify...

New procedures and standard in the Customer Service sector

01.09.2009

While renovation works on the first floor progress, we are concentrated on developing new procedures and standards regarding Customer Service. The strategies used by the staff should be unified and always the same. Comfort and safety must be pro...

New bannisters and renovation of the 1st floor staircase

20.08.2009

Due to the need of general renovation at the BROJAN Hotel, the works included staircases and hotel corridors. Our aim is to make these spaces cosy and delicate i.e. to add the character they lacked before. The corridors are important elements of...

Front desk reconstruction. Functional changes

28.07.2009

This week comprehensive reconstruction of the hotel lobby and the front desk began. The lobby will become more representative and the front desk will be extended and modified to increase its functionality and comfort of the staff at work. The fr...

Renovation works begin

03.07.2009

While we are busy training the Staff in the building, the first phase of renovation works planned for the next 7 months begin. All floors of the building shall be completely changed. Our objective is to add more elegance to the general style, pr...

Solid foundation

20.06.2009

Last month we were busy working on identification of the company’s main problems and provision of specific solutions and calculations. We became familiar with all hotel’s strengths and weaknesses and all type of difficulties arisen during last y...

Time for changes

20.05.2009

BROJAN HOTEL, located in Jaworzno, not a long time ago would be a leader of the local hospitality market. Unfortunately, lack of renovation works and rapid growth of the competition resulted in decrease in sales performance. In cooperation with ...

Brojan Hotel, located in Jaworzno, not a long time ago would be a leader of the local hospitality market. Unfortunately, lack of renovation works and rapid growth of the competition resulted in decrease in sales performance. In cooperation with the Owner we developed a one-year plan aimed at restoring the Brojan’s previous grandeur.